Shipping & Returns
We're thrilled to ship your orders and offer tracking to anywhere in the US. Shipping rates are based on the weight of your goodies, and we'll have them on their way to you within 3-5 business days. Just a heads up, any orders placed after 2 pm PST on Friday will start their journey on Monday.
To keep you in the loop, we'll shoot you an email with your tracking number once the package is all set to go.
Now, we know that sometimes unforeseen shipping issues can pop up. From the moment your package leaves Kila Siku until it arrives at your door, the shipper takes full responsibility. If, by any chance, a package goes missing, don't worry! You can file a claim, and we'll work together to sort things out. Once Shipper marks your package as delivered, it becomes your treasured possession, and we, unfortunately, can't offer refunds for any lost or stolen packages post-delivery.
Oh, and if you're keen on adding a special touch to your package, like requiring a signature upon receipt, just let us know during checkout in the notes section. Otherwise, for domestic packages, no signature is needed.
Your satisfaction means the world to us at Kila Siku, and we want you to be absolutely delighted with your purchase! If, for any reason, you find yourself less than thrilled with your clean, unused purchase, don't worry – you can return all items EXCEPT SAMPLE SALE ITEMS within 14 days of receipt, and we'll gladly give you a full refund. We aim to keep things simple and transparent, so there's a flat rate of $10 deducted from your refund to cover the return shipping cost. Please note that the original shipping charges cannot be refunded. Please note, sample sale items or items listed at 30% off or a deeper discount are final sale and returns are not accepted on these items.
To start the return process, just click the link, follow our straightforward instructions, and rest assured we'll get back to you within 3-5 business days.
Your feedback is precious to us, and we genuinely care about your Kila Siku experience. So, if there's anything we can do to make it even better, please don't hesitate to let us know! We love hearing from our customers and cherish your valuable insights.
Lastly, in the rare event that your product arrives damaged, please don't hesitate to contact us at email@example.com and We'll swiftly address the issue and ensure you're taken care of.